Hotel Receptionist responsibilities and duties
The Hotel Receptionist is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and team members.
A key responsibility of this position is to create amazing guest experiences which leave our clients and potential guests feeling assured, settled in and optimistic about the Hotel. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests, providing an accurate and efficient check in/check out process, promoting the Hotel program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone. Individuals in this role must adhere to the Hotels standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.
