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The International School of Hotel Receptionists has been founded and created by the Hotels themselves to provide a high quality, professional training. With the direct participation of those responsible for the Hotel training and the executives responsible for the management of the Reception department and Hotel Directors, the International School of Hotel Receptionists was created and thus to offer the best professionals for each Hotel Reception.
For Hotels. Free service
Our school provides a solid base of professional graduates and ready to take on the job. Our claim: Hotel Receptionists ready for your front desk department. FREE service. We prepare the students in all the training areas and turn them into professionals of the Reception Department of Hotels, with a special focus on customer support, knowledge of the reservation platform system, OTA’s, check-in and check-out procedures and perform all of those internal support tasks that derive from customer service during the entire process and stay (cash auditing, problem solving, booking updates, coordination with housekeeping, room assignment, Vending and inventory, etc.). All of our graduate students receive a practical experience, speak English fluently and are prepared for an immediate joining for front desk jobs.
Our Professional Hotel Receptionists are ready for immediate hiring and tremendously good in their Guest Service Responsibilities:
Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties.
Our Professional Hotel Receptionists are able to work in Spain, United States of America, Australia, and in any country in Europe, Asia, Caribbean and Latin America.
Contact us for customized service.
Europe’s hospitality industry holds a positive trend in 2018
Apart from a few incidents for some, indicators have been on a positive trend since June 2018 for hoteliers overall. The Occupancy Rate (OR) increased by +1.2 points compared to November 2017 and by +1.0 points Year To Date (YTD). Revenue per available room (RevPAR) increased by +4.5% compared to November 2017 and +4.1% at the YTD. The same is true for Average Daily Rates (ADRs), which rose by +2.7% compared to November 2017 and +2.7% YTD.
The 5* hotels posted the best growth compared to November 2017 with +1.4 point for the OR and +5.2% for the ADR leading to a +7.4% increase in the RevPAR. The 3* follows with +1.5 point for the OR, +3.3% for the ADR, and +5.5% for the RevPAR. The 2* and 4* supply also participate in this growth with +4.5% and +3.5% in the RevPAR respectively. Leer más
Find a job in a hotel in Barcelona
If you’re passionate about hospitality, service and guest satisfaction, you’ll fit right into the different hotels in Barcelona, the city of Gaudi and a friendly, dynamic and dedicated workplace. Leer más
Guest Relations officer
Serves as the voice of the customer. This role emphasizes the welcoming of customers in any front office, an important role that every company has to take care of.
It also deals with receiving and resolving of complaints, compliments, service referrals and request and entry of feedback information in the company feedback system. Answers or directs inquiries to appropriate personnel while ensuring the satisfaction of providers and customers through positive interactions. Provides information related to overall questions. Partners with all departments in the company to embrace and encourage customer satisfaction.
